General conditions of sale
The Conditions of Sale shown here govern the offer and sale of products on the website www.saninpharma.it.
Saninpharma.it is the electronic commerce division of the Parapharmacy Sant'Antonio dott. Antonio Parisi.
You must be of legal age to make a purchase. Purchases made on Saninpharma.it are regulated, although not expressly provided for by the following purchase conditions, by Legislative Decree no. 206 of 6 September 2005 relating to the protection of consumers in the field of distance contracts.
The sale of the products is allowed only in the territory of the European Union.
The supplier of the products on the site is
Parapharmacy Sant'Antonio dott. Antonio Parisi
Piazza della liberazione, snc - 81011 Alife (CE) Italy
VAT 04285760619 - C.F. PRSNTN83M01G596Z
Registered in the commercial register number CE - 314183
The characteristics of the products are indicated in the online catalog and are visible at the time of choosing and filling out the order before the conclusion of the confirmation procedure.
Prices (inclusive of VAT and all other taxes and duties) are indicated next to each product in the on-line catalog line.
Costs and prices
Shipping is FREE for all orders starting from € 49.00.
For orders of lesser amount Saninpharma.it charges the cost for the shipping service throughout the national territory, including of VAT and any other tax and / or duty, is € 4.90.
There is a 3% surcharge for cash on delivery.
Saninpharma.it reserves the right to change product prices and shipping costs without prior notice.
Any new amounts will be effective from the moment they are published on the Saninpharma.it website and will be applied to sales made by that moment. Saninpharma.it will send, after the conclusion of the order, an e-mail confirming receipt of the order. If the consumer does not receive it, he is invited to contact Saninpharma.it.
In case of impossibility, even temporary, to fulfill the order partially or totally, Sanipharma.it will promptly send an e-mail to make arrangements with the consumer. The customer may request the cancellation, even partial, of the order and the return of the corresponding amount already paid by credit card.
In the event that the user's data are incomplete or inaccurate (in order to make delivery of the package impossible), Saninpharma.it will contact the customer before processing the order and reserves the right to request payment on delivery or by credit card.
Saninpharma.it provides different payment methods to choose at the time of the order:
Payment by credit card to be made when ordering (Visa, Mastercard, American Express, Maestro, Discover and Postepay) using the paypal channel (even if you don't have an account).
Payment with PayPal , to be made when ordering (it is also possible to create an account PayPal before completing the order, from the PayPal login page).
Cash on delivery only and exclusively by cash (no checks).
Payment by bank transfer in advance , to be made after completing the order on the current account:
Beneficiary : Parisi Antonio
Bank : Capasso Antonio SpA
IBAN : IT60S0304774760000000113090
Reason : order number
The products will be shipped only after credit has been received.
Saninpharma.it does not accept CROs and payment slips to guarantee the bank transfer. Your order will remain in the "Pending" status until the bank transfer takes place.
Billing of orders
Saninpharma.it, pursuant to and for the purposes of the legislation relating to distance selling through the use of e- commerce, is not required to send the tax document (invoice and / or receipt), therefore the customer must make an express request indicating it in the notes field on the page at the time of purchase. Inside the package the d.d.t./ fiscal receipt / accompanying invoice relating to the order can be inserted, with the detail of the products purchased and their prices.
Transport and delivery
Saninpharma.it will deliver the products purchased by express courier, within a maximum of 7 working days from the day following that of receipt of the order and guarantees delivery throughout the national and European territory.
Delivery by the courier takes place from Monday to Friday during the normal working hours (9-13; 14-18) .
In the event that the courier is unable to deliver due to the absence of the recipient, after two attempts he will leave a notice of attempt delivery with the contact details to contact to arrange delivery.
Saninpharma.it will do everything possible to deliver the products to the consumer within 24/72 working hours starting from the following day to that of placing the order.
Shipments abroad can be made with different couriers depending on the country of destination in order to ensure the Customer the best rate available which will be communicated in advance at the time of completion of the order.
The consumer is invited to contact Saninpharma.it in case of delay in delivery and in any case to report any disservice detected.
The delivery forecast is indicative, there is no compensation for damages for the recipient in case of delays in the forecasts of collection and delivery by the courier. Saninpharma will inform the recipient of such circumstances. Withdrawals and deliveries by couriers take place between 9:00 and 18:30 from Monday to Friday, excluding holidays.
The transit times of the carriers are estimated in working days from Monday to Friday from the departure of the package. Weekends, non-working days in transit and destination countries, public and national holidays, together with delays caused by customs, the Public Administration or other events beyond the control of the Site, meteorological or logistic, do not are never included in the estimated delivery times in our offers. The road, the route and the means by which the goods are transported remain at the sole discretion of the carrier.
Right of withdrawal
The Legislative Decree 06/09/2005 n.206 relating to the protection of consumers in respect of distance contracts, provides for 'Article 64 the possibility for the consumer to exercise the right of withdrawal without having to provide any explanation within and no later than 14 calendar days from receipt of the goods (the delivery date indicated by courier).
These guarantees are not recognized when the transaction, even if concluded remotely, sees the consumer purchasing with a VAT number, as in this case he is a professional client and not a final consumer.
Returning a product
The customer can return the product no later than 14 days from the date of receipt of the order.
The communication of the withdrawal must be made by sending an email to firstname.lastname@example.org indicating the following data:
- Name and surname;
- order number or date of purchase;
- total return or in case of partial withdrawal, description and quantity of the products to be returned.
Saninpharma.it will proceed to process the request and once accepted it will be necessary to:
Print and fill out our return form (sheet A and B);
insert form A inside the package together with the products to be returned making sure they are carefully packed;
close the package making sure it is well sealed and apply label B to the outside of the package;
send the package to Saninpharma.it or ask Saninpharma to collect the package from your home or an agreed address . In this case the cost of the service is € 4.90 and will be deducted directly from the refund.
The cost of returning one or more products is charged to the customer.
Returned products must be carefully packed, they must be returned unused and in their original packaging intact, otherwise the request will not be accepted.
The shipment, until the certified arrival in the warehouse, is under the complete responsibility of the Customer.
The refund is made only after receipt of the return and verification of the integrity of the products, and will take place within 7 days from date of receipt of the goods.
The refund will be credited to the same payment method used for the order. In the case of payment by bank transfer or cash on delivery, the details of the bank account on which you wish to receive the refund must be indicated.
For all aspects not specifically expressed, the European legislation for distance trading is valid.
Saninpharma.it guarantees the products against any defect.
If the consumer should still find a defect in the products purchased, he can exercise the right of withdrawal if 10 days have not yet elapsed working from receipt of the goods. Alternatively and in the event of missing products, the consumer can request their replacement free of charge Saninpharma.it will carry out the necessary checks (requesting any reimbursement from the courier who took care of the transport) and will confirm the acceptance of the complaint.
If the defect is found after 10 days, the consumer must promptly notify Saninpharma.it, in one of the following:
By sending an e-mail to email@example.com
By sending a registered letter with return receipt to the following address:
Parapharmacy Sant'Antonio dott. Antonio Parisi - Piazza della liberazione, snc - 81011 Alife (CE)
If the consumer had purchased an electro-medical device, he will find in the package the manufacturer's warranty certificate and the purchase invoice or the talking receipt at Saninpharma.it
These documents must be kept for repairs under warranty, to be carried out at specialized laboratories, with shipping to be paid by the consumer. Saninpharma.it remains available for any information that may be appropriate.
The consumer can ask for information, submit any complaints or observations, communicate anything he deems appropriate, to the same postal and electronic addresses.
In the event of a dispute, the applicable law is that in force in the Italian state.